Privacy Policy

Effective date: September 29, 2026

Information we may collect

We may collect information you voluntarily provide when you call, email or otherwise contact us. This may include your name, telephone number, email address, pet information, appointment details and the contents of your message.

Our website or hosting provider may also collect limited technical information automatically, such as your IP address, browser type, device type, pages requested, referring page, and the date and time of a visit. If analytics or similar tools are enabled, those tools may use cookies or comparable technologies to help us understand website traffic and performance.

How we use information

We may use information to respond to questions, schedule or manage appointments, provide requested veterinary services, maintain clinic and website security, improve our website, comply with legal obligations, and protect the rights and safety of our clients, staff and clinic.

How information may be shared

We do not sell personal information. We may share information with service providers that support our website, communications, scheduling or business operations; when you request or authorize the sharing; when required by law; or when reasonably necessary to protect people, animals, property, or our legal rights.

Cookies and analytics

Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website features. Third-party services used by the website may apply their own privacy policies and controls.

Information security and retention

We use reasonable administrative and technical measures intended to protect information. However, no internet transmission or storage system can be guaranteed to be completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy, our business and veterinary recordkeeping needs, or applicable legal requirements.

Your choices

You may contact us to ask about personal information you have provided through the website, request a correction, or ask us to delete information when deletion is appropriate and legally permitted. We may need to verify your identity before completing a request.

Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly use this website to collect personal information directly from children under 13.

Third-party websites

Our website may link to maps, emergency veterinary providers or other third-party services. We do not control their privacy or security practices. Please review the policies of those services before providing information.

Policy changes

We may update this policy as our website, services or legal obligations change. The effective date at the top of this page identifies the latest revision.

Contact us

Questions or privacy requests may be directed to Lower Keys Animal Clinic:

Lower Keys Animal Clinic
1456 Kennedy Dr.
Key West, FL 33040
(305) 294-6335
[email protected]